Calling Intelligent Finance from Abroad: A Guide

Contacting Intelligent Finance (IF) while you're overseas requires a little planning, but it's definitely achievable. Here's a breakdown of how to successfully reach them:

Finding the Right Number

This is the crucial first step. The standard UK numbers for Intelligent Finance may not work, or could incur significant international calling charges. Locate the specifically designated international dialling number. This is usually available on their website's "Contact Us" page, often nestled within FAQs about calling from abroad. Look for a number starting with "+44" (the UK's country code) followed by the area code and the local number, but specifically intended for international callers.

Understanding Time Zone Differences

Before you dial, consider the time difference between your current location and the UK. IF operates within UK business hours. Calling outside these hours will likely result in being unable to speak with an advisor. Verify the UK's current time (GMT/BST) to ensure you are calling during their operational hours. A quick Google search for "UK time" will provide this information.

Reducing Call Costs

International calls can be expensive. Here are some strategies to minimize the cost:

• Wi-Fi Calling: If your mobile provider supports Wi-Fi calling, utilize it. When connected to a Wi-Fi network, calls are often treated as if they are being made from within your home country, bypassing international charges. Check with your mobile provider about Wi-Fi calling eligibility and rates.
• VoIP Services: Voice over Internet Protocol (VoIP) services like Skype, WhatsApp, or Google Voice offer potentially cheaper calling rates to international numbers. Research their rates to the UK before making the call.
• International Calling Plans: Investigate whether your mobile provider offers international calling plans. These can significantly reduce the cost per minute compared to standard international rates.
• Request a Callback: If possible, inquire whether Intelligent Finance offers a callback service. You can submit your contact details online or through an automated system, and they will call you back, eliminating your international calling costs.

Preparing for the Call

Before calling, gather all the necessary information to streamline the conversation. This includes your account number, personal identification details, and a clear outline of the issues you need to discuss. Having these details readily available will expedite the call and potentially reduce its duration.

Possible Hurdles and Solutions

You might encounter automated security checks or voice recognition systems. Be prepared to navigate these, and if difficulties arise, persevere and request to speak directly with a customer service representative. Maintain a clear and calm tone, explaining your situation and the challenges you're facing. Remember to clearly state that you're calling from abroad to help the agent understand the context of your inquiry.

By following these tips, you can effectively communicate with Intelligent Finance while abroad, resolving your banking inquiries efficiently and economically.