Carlyle Finance, like many financial institutions operating in the UK, was involved in selling Payment Protection Insurance (PPI) alongside its loans and credit agreements. PPI was intended to cover repayments if the borrower became unable to work due to illness or unemployment. However, widespread mis-selling occurred, prompting millions of customers to claim compensation.

PPI Mis-selling: A Widespread Problem

The mis-selling of PPI took many forms. Common issues included:

• Being unaware of purchasing PPI: Customers were sometimes unknowingly added PPI to their loans.
• Being pressured to buy PPI: Salespeople often strongly encouraged purchasing PPI, implying it was required for loan approval.
• Unsuitability of the policy: The PPI policy was unsuitable for the customer's circumstances (e.g., self-employed individuals being sold unemployment cover).
• Lack of transparency: The details of the PPI policy, its exclusions, and alternative options were not adequately explained.

Claiming Against Carlyle Finance

If you believe you were mis-sold PPI by Carlyle Finance, you would historically have had the right to make a claim for compensation. The deadline for submitting PPI claims, mandated by the Financial Conduct Authority (FCA), was August 29, 2019. While it is now past this deadline, understanding the process and information available is still relevant for historical context and potential redress if exceptional circumstances apply.

To make a claim, you would have needed to gather information about your loan agreement with Carlyle Finance, including dates, account numbers, and any documentation related to the PPI policy. You would then contact Carlyle Finance directly to lodge your complaint, detailing why you believe you were mis-sold the insurance. You could also use a claims management company (CMC), although they would charge a fee for their services.

Carlyle Finance Contact Information

While Carlyle Finance might not be actively processing new PPI claims, you may still need to contact them regarding historical account information or related issues. Unfortunately, readily available, definitive contact information (physical address, phone number) for Carlyle Finance specifically dedicated to handling historical PPI inquiries is difficult to find publicly. This is common for companies where PPI claims are no longer the primary function.

However, you could try to locate their current contact information through Companies House, the UK's registrar of companies. Their filings might contain an address for their registered office. Additionally, you could attempt to find contact information through debt collection agencies that may have purchased debts from Carlyle Finance. These agencies often have updated contact details.

Disclaimer: This information is provided for informational purposes only and does not constitute financial advice. The deadline for submitting PPI claims has passed. This information is mainly for historical context. Always seek professional financial advice before making any decisions.